Terms and Conditions


This website www.allowaccess.com.au (referred to as the “Website”) is owned and operated by Allow Access Pty Ltd

(ABN: 36 613 574 128) T/A ‘Allow Access’, its successors and assignees (referred to as ‘Allow Access’, ‘we’, ‘our’, ‘us’). Visitors to the Website, include, but are not limited to customers, companies, businesses, government organisations, charities, institutions, persons and other entities that purchase products or related services from us (referred to as ‘Customer’, ‘you’ or ‘your’) (collectively, the Parties). These Terms and Conditions (Terms) are between you and Allow Access. These Terms apply to all sales made by us.

These Terms form the agreement under which we will supply products and related services to you. You should read these Terms carefully. If you have any queries, please contact us using the contact information below, before continuing to use the Website or purchase a product or related services from us. By continuing to browse, shop, purchase, and view content on the Website, you indicate that you have had sufficient opportunity to access and consider these Terms and to contact us, and that you have read, accepted and will comply with these Terms, and that you are 18 years or older, or have the consent of a legal guardian who is 18 years or older. You must not order products or services from us if you are under 18 years of age or do not have the consent of a legal guardian who is 18 years or older. If you do not agree to these Terms, you should not purchase from us or continue to access or use this Website.

1. Copyright and Intellectual Property Rights

The trademarks, names, logos and service marks (collectively “Trademarks”) displayed on this Website are registered and unregistered trademarks of Allow Access.

Our Website and products contain material which is owned by or licensed to us and is protected by Australian and international laws, including but not limited to the text, images, logos, buttons, audio, video, software, content design, trademarks, trade names, graphics, appearance, layout and look of our Website and products (“Materials”). We own or have the legal right to use the intellectual property rights including copyright which subsists in all creative and literary works displayed on the Website and incorporated into our Materials.

You agree that, as between you and us, we own all intellectual property rights in the Website, business, products and branding, and that nothing in these Terms constitutes a transfer of any intellectual property rights. Your use of the Website does not grant you a licence to, or act as a right to, use any of the intellectual property, whether registered or unregistered, displayed on the Website without our prior permission or the prior permission of the owner.

You must not breach any copyright or intellectual property rights connected with the Website. This includes but is not limited to:

altering or modifying any of the code or the material on the Website;

 causing any of the material on the Website to be framed or embedded in another Website;

creating derivative works from the content of the Website; or

  using the Website for commercial purposes.

You are prohibited from transmitting, broadcasting, editing, adapting, or making use of any intellectual property, Trademarks, logos or copyright material without our expressed written permission.

2. Products and Orders

You may order goods or service from us as set out on the Website. We may at our discretion accept or reject an order depending on factors including availability of products and our ability to validate payment for the products.

It is your responsibility to check the order details, including product and pricing, before you complete your order on the Website.

We may provide you with order details, which may include an order number, an order ID, the shipping and billing addresses and a description of what was ordered, when you order and make your first or one-off payment (as applicable) on the Website and that payment has been validated.

A binding agreement comes into existence between you and us once we have given you an order number.

No changes to these Terms will be effective unless we both agree to the changes in writing.
You cannot cancel your order once it has been dispatched.
Please be aware that some of the products sold through the Website may not be suitable for children Use of such products by children under 18 years of age is not advised.

3. Price and Payment

You agree to pay the purchase price specified on the Website, plus any applicable delivery and insurance charges based on the delivery options selected by you. All amounts are stated in Australian dollars. All purchase prices include Australian GST (where applicable). Any delivery and insurance charges will be separately indicated.

You must pay for the product by one of the methods set out on the Website. Your payment will be processed upon receipt of your order. Payment for goods purchased is not final until funds have cleared. This means that goods or services will not be provided until monies have been cleared by the relevant financial institutions, processed and approved by all parties concerned and all financial entities are satisfied that you have not committed fraud, deceptive, or misleading conduct and the full purchase amount is received by us. If your payment is not able to be successfully processed then your order may be cancelled.

4. Availability and Cancellation

All purchases made with us are subject to availability. We do our best to keep in stock most products that are advertised by us, and to keep the Website up to date with availability of products.

If there is a considerable delay in dispatching your order, or if for any reason we cannot supply a product you have ordered, we will contact you using the contact details provided by you when you placed your order. You can usually choose a refund, store credit or to put your order on backorder. If you choose a refund or store credit, any delivery costs you have paid for the product will be refunded to you. If you choose to put your order on backorder, we will contact you to arrange for delivery once the product is available.

Where a product varies in style or colour and you have not selected a particular style or colour, we may choose, at our discretion, the style and colour of the product which is sent to you.

If certain products are out of stock or discontinued, we may from time to time substitute a product with another product of similar appearance, value and size. Where an item is substantially different, we will advise you obtain your prior permission to substitute the item.

5. Discounts, Special Offers & Coupon Redemptions

We may offer discounts at times. Such discounts may be for a limited time or for a specified time or date. We reserve the right to withdraw discounts at any time without notice. Where a percentage rate (%) is offered, such discounts do not apply to taxes (GST) or shipping, delivery, insurance or other such charges. Unless otherwise stated, discounts do not apply to already discounted products.

We may from time to time offer promotional discount codes, which may be applicable to goods sold on the Website. Where a discount is offered via a coupon code, such discounts must be redeemed at the time of purchase. Retrospective requests (to redeem discount coupons) cannot be accepted. The conditions of use relating to any discount code will be specified at the time that it is issued.

6. Disclaimer and Limitation of Liability

To the fullest extent permitted by law, Allow Access excludes all express or implied representations, conditions, guarantees and terms relating to the products and services, the Website and these Terms, (except those set out in these Terms), including but not limited to:

implied or expressed guarantees, representations or conditions of any kind, which are not stated in these Terms;

the Website or the products being unavailable; and

any loss, liability, costs including legal costs, damage or expense whether direct, indirect, incidental, special, consequential and/or incidental, including but not limited to loss of profits, revenue, production, opportunity costs, access to markets, goodwill, reputation,  abnormal or unforeseeable loss, or any loss or damage relating to business interruption, loss of programs or other data on your information systems or cost of replacement of goods, or otherwise, suffered by you or any third party or claims made against you, arising out of or in connection with the Website or the supply by us of our goods and services, your inability to access or use of the Website, the products, the services, the late supply of products, or these Terms, even if we were expressly advised of the likelihood or possibility of such loss or damage.

Our total liability arising out of or in connection with the products, the services or these Terms, however arising, including under contract, tort (including for our negligence), in equity, under statute or otherwise, will not exceed the total price paid by you for the purchase of products and/or services under these terms.

This clause will survive termination of these Terms.

7. Conflict of Terms

If there is a conflict or contradiction between the provisions of these Terms and any other relevant terms and conditions, policies or notices, these Terms will prevail.

8. Security

The integrity and security of information between you and our Website cannot be assured or guaranteed to the fullest extent. Likewise, we cannot and will not accept responsibility for the safe keeping, transmission, and the overall security of information sent to and from our Website. You as the Customer should take steps to ensure you are protected by relevant third-party software including, but not limited to, firewall software, anti-virus software, and other security protection software at all times and that such software is properly maintained and updated. You acknowledge that any information accessed or downloaded from our Website is done so at your own risk.

9. Access & Restrictions

From time to time, access to our Website may be denied during irregular Website maintenance and/or scheduled repairs, upgrades and enhancements, during unexpected server downtime/failures and systems downtime/failures. Allow Access is not responsible for any access restrictions, delays or interruptions to the Website whether scheduled or not. We do not warrant that the Website will be available at all times or at any given time. We may at any time and without notice to you, discontinue the Website in whole or in part. We are not responsible for any loss, cost, damage or liability howsoever arising that may result from our discontinuance of the Website.

Allow Access may, at its discretion, prevent a Customer, or any other person from gaining access to our Website, for whatever reason it sees fit, through any means or technologies available at our disposal.

10. Shipping & Deliveries

(a) Location: Allow Access can despatch orders to any address (physical or postal) that is deemed by Australia Post and/or local state authorities to be a registered or lawful address in Australia. Currently we do not deliver outside of Australia. Please refer to the delivery information on the Website to check that you are in our delivery area. If you are not in our delivery area please contact us to discuss delivery options.

(b) Cost: A delivery fee will apply, as set out on the Website.

(c) Timing: Allow Access will endeavour to despatch orders as quickly as possible or within 24 hours of receiving the order and payment (excluding non-working days in South Australia). Some delays of several days or more are to be expected during peak periods. Allow Access is not responsible for late deliveries. We take no responsibility for the delay of deliveries caused by any courier or other third party delivering the goods. Likewise, we are not liable for any burden, stress, inconvenience, hardship or financial loss caused by any delays. Customers are advised to place orders well ahead of time to ensure sufficient time for delivery during peak periods to minimise risk of unexpected delays. We will deliver the product to the place of delivery you specify when making your order.

(d) Change: If you wish to change a delivery date or the delivery address, please contact us as soon as possible to see if that is possible. If you are not available to take delivery on the agreed delivery date, you may be charged a delivery fee for each additional attempt for delivery.

(e) Method: We may deliver the products via a range of delivery methods. You must sign or acknowledge whatever forms, delivery dockets, or consignment notes are presented by the courier prior to acceptance of the purchased goods. Refusal to sign or accept delivery from the courier means you risk your order being returned back to us. Under such circumstances, you acknowledge that shipping and handling fees are payable for any subsequent re-deliveries. You also acknowledge any costs incurred and made payable by the courier in connection with any return or re-delivery will be passed on to you by Allow Access for payment prior to the handling and/or further requests or processing of such order.

(f) Title: Title in the products will not pass to you until the later of (i) delivery of the products to you; or (ii) all payments due to be made by you to us in respect of the product being processed or otherwise received in full by us. If your payment is declined for any reason we reserve the right to reclaim the products from your possession, custody or control even if they have been delivered to you or moved from the delivery address. We reserve the right to keep or sell the products. Risk of loss, damage or deterioration to any products will pass to you on delivery.

11. Consumer Law

(a) ACL: Certain legislation including the Australian Consumer Law (“ACL”) in the Consumer and Competition Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of goods or services to you by us via the Website which cannot be excluded, restricted or modified. Our liability is governed solely by the ACL and these Terms.

(b) Goods: If you are a consumer as defined in the ACL, the following notice applies to you: “Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

(c) Warranties:

(i) To the extent permitted by law, we exclude all express and implied warranties, and all material and work is provided to you without warranties of any kind, either express or implied. We expressly disclaim and you acknowledge our disclaimer of all warranties including but not limited to implied warranties of merchantability and/or fitness for an express or particular purpose.

(ii) The product may come with a manufacturer’s warranty. The manufacturer’s warranty is in addition to but may overlap with any rights and remedies you may have under applicable law, including any Consumer Guarantees. If you are not considered a “consumer” within the meaning of the ACL, the manufacturer’s warranty may be your sole remedy. You should check the manufacturer’s warranty, as many manufacturers’ warranties do not apply in a business or commercial setting.

12. Product Returns & Exchanges

(a) Product returns cannot be made by the Customer without the prior knowledge and approval of Allow Access. We will not accept returns unless the products are faulty. If you wish to seek repair, replacement or a refund for a product, please contact us and we will explain our requirements to you. This may include you providing proof of purchase and evidence of the fault in the alleged faulty product to us. The total refund amount will be the purchase price of the product less the actual shipping costs incurred by us in respect of such product, as determined by Australia Post or our nominated freight or courier service, if such shipping costs are greater than our fixed rate delivery fee as set out on the Website or any invoice issued by us (it being acknowledged that the fixed rate delivery fee is not a true reflection of the actual shipping costs which we incur in despatching products to our customers). If the actual shipping costs incurred by us in shipping a Product to you do not exceed the fixed rate delivery fee set out on the Website or any invoice issued by us, the total refund amount will be the purchase price of the product less the fixed rate delivery fee. Any refund we make will be by the same payment method used to purchase the product. If a product is found not to be defective, we will return the product to you at your cost.

(b) Upon receipt of your request to return a purchase, Allow Access will issue a Return Merchandise Authority number (“RMA number”) to help us identify and process approved returns. Products returned without an RMA number visibly or clearly marked on packaging will be rejected and returned to you. Returns received in a damaged state will not be accepted. Unless a product is faulty or defective under the manufacturer’s warranty, it will not be accepted by Allow Access in an opened or used state. This includes the removal of any product seals, shrink wrapping, protective materials, stickers or product attachments and/or accessories.

(c) Products that have been returned and are deemed by Allow Access to be misused, abused, or subject to inappropriate handling will not be accepted for refund or exchange.

(d) You have a duty of care for the product while it is in your possession. If you damage products then subsequently return the products no refund will be made.

13. Lost or Damaged Goods

If your products are damaged upon receipt of delivery, you are required to notify Allow Access of any claims, regarding replacement, within seven (7) days of receipt. We will provide assistance with respect of the return, costs and the dispatch of any replacement products. In the event that replacement products are unavailable or out of stock, at the discretion of Allow Access we may permit substitute products or issue a refund. Allow Access accepts no responsibility for any delays that may arise from the return of the damaged product to our store or the subsequent delivery of replacement products to the Customer.

A product can only be deemed as lost or stolen during delivery by the carrier/courier responsible for the delivery of such product. We cannot provide any remedial action until a proper investigation by the carrier/courier is concluded and the product is deemed by them to be lost or stolen. Such investigations can take as long as 10 to 14 days. We will not accept any claims for lost or stolen products which are made more than 30 days after the order date of such products.

14. Customer Profile

We will provide a confirmation of profile registration when you register on the Website (‘Profile’). The Customer is responsible for the accuracy of its Profile details. Where a Customer’s contact information is inaccurate, We may decline, refuse, cancel, delay or postpone the processing of the Customer’s order without notice. Failure by the Customer to update or provide accurate Profile details may result in the loss/delay of deliveries by our courier and/or risk having the Customer’s payment declined by its financial institution. Allow Access is not responsible for any matters arising as a result of inaccurate information provided by the Customer.

It is the Customer’s responsibility to keep its Profile details confidential. The Customer is liable for all activity using its Profile, including purchases made when using their Profile details.

Allow Access is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. However no information transmitted over the internet can be guaranteed to be secure. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that your information will not be disclosed. For more information on how we protect your information, please see our Privacy Policy which is available on the Website.

15. Information and correspondence submitted by Customers

Whilst Customers are encouraged and permitted to post reviews, comments, suggestions, questions, ideas, relevant information and other content (collectively ‘Reviews’), Customers must not post Reviews which are obscene, threatening, or inappropriate, illegal, political or religiously motivated, of poor taste, false or misleading. We reserve the right to amend or delete any and all of your Reviews, and to block you if we believe that there is a violation of these Terms or for any other reason, at our sole discretion.

By making available any Reviews on or through the Website you:

(a) grant to Allow Access a perpetual, non-exclusive, royalty-free, irrevocable, worldwide and transferable licence to use your Reviews in any way including but not limited to, use, view, copy, adapt, licence, distribute, sell, transfer, reproduce, change, communicate the content to the public, broadcast, access, and otherwise exploit such Reviews on, through, or by means of the Website; and

(b) consent to any act or omission which would otherwise constitute an infringement of your moral rights, and if you add any content in which any third party has moral rights, you must ensure that the third party consents in the same manner.

Reviews posted or uploaded to the Website are the views and opinions of our Customers. Allow Access does not accept responsibility for the accuracy, or otherwise, of any Reviews by the Customer, and shall not be held legally liable for the content provided. Reviews posted on the Website are not the views of us, the store, management or our employees.

You agree you are solely responsible for all contents including Reviews you make available through the Website. If you choose to add any content on the Website, you represent and warrant that:

(a) you are the sole and exclusive owner of all Reviews you make available through the Website or you have all necessary rights, licences, consents and releases that are necessary to grant to Allow Access the rights in such comments, as contemplated under these Terms; and

(b) neither the Reviews, nor the posting, uploading, publication, submission or transmittal of the Reviews or our use of the Reviews (or any portion thereof) on, through or by means of the Website will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

16. Indemnity

You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your breach of these Terms. You agree to co-operate with us (at your own expense) in the handling of disputes, complaints, investigations or litigation that arise as a result of your use of our products and services and/or Website including but not limited to disputes, complaints, investigations or litigation that arises out of or relates to incorrect information you have given us. The obligations under this clause will survive termination of these Terms.

17. Changes and amendments to the Terms and Conditions

Allow Access reserves the right to make changes and amendments to these Terms and Conditions from time to time without prior notice. Your use, access or purchase from us following any such amendments will be deemed to be confirmation that you accept those amendments. We recommend you check the Terms regularly to ensure you are aware of any changes, and only proceed to use the Website if you accept and will comply with the new Terms.

18. Your Privacy

Allow Access is a responsible and ethical commercial business and we aim to comply with the legal requirements of the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and any other applicable legislation or privacy guidelines. We value your privacy and will ensure, to a level reasonably expected, your personal information is handled appropriately and protected at all times. Please read our Privacy Policy which is available here . By agreeing to these Terms, you agree to accept our Privacy Policy.

19. Third Party Links and Information

This Website may contain third party information, including but not limited to Reviews, guest articles and advertisements (Third Party Information). Unless expressly indicated or indicated by reasonable implication with respect to products displayed on our Website we do not control, recommend, endorse, sponsor or approve Third Party Information. You should make your own investigations with respect to the suitability of Third Party Information for you.

This Website may contain links to websites owned by third parties (Third Party Sites).Third Party Sites are provided for your convenience only. We do not control, recommend, endorse, sponsor or approve Third Party Sites, including any information, products or services mentioned in Third Party Sites. Use or reliance on any Third Party Sites and their content is at your own risk. You should make your own investigations with respect to the suitability of Third Party Sites for you.

20. Omissions, Errors, and Accuracy

Whilst we make all reasonably efforts to ensure the Website and its content is accurate and current the Website and its content is provided by us in good faith on an ‘as is’ basis, and we and our directors, officers, employees, contractors and agents accept no responsibility for and make no representations, warranties or guarantees, express or implied, to you or to any other person as to the reliability, accuracy, suitability, availability or completeness of such information or material for any particular purpose.

Customers are encouraged to use the content on the Website as a guide only. Pricing, weight, size, dimensions and product features and functions may be incorrect from time to time. Allow Access reserves the right to amend, change or modify Website content at any time without notice. We may, as an option, cancel or remove any product on any order that we deem to contain errors or omissions when purchased. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such mistakes, inaccuracies or errors to the fullest extent permitted by law. You read, use and act on information on the Website, Third Party Information and/or Third Party Sites at your own risk.

21. Dispute

Your feedback is important to us. We seek to resolve your concerns quickly and effectively. If you have any feedback or queries about our products, please contact us. If there is a dispute between the Parties in relation to these Terms, the Parties agree to the following dispute resolution procedure:

(a) The complainant must tell the respondent in writing the nature of the dispute, what outcome the complainant wants and what action the complainant thinks will reasonably settle the dispute. The Parties agree to meet in good faith to seek to resolve the dispute by agreement between them (Initial Meeting).

(b) If the Parties cannot agree how to resolve the dispute at the Initial Meeting, any Party may refer the matter to a mediator. If the Parties cannot agree on who the mediator should be, the complainant will ask the Law Society of South Australia to appoint a mediator. The mediator will decide the time and place for mediation. The costs of mediation will be shared equally between the parties. The Parties must attend the mediation in good faith, to seek to resolve the dispute.

(c) Any attempts made by the Parties to resolve a dispute pursuant to this clause are without prejudice to other rights or entitlements of the Parties under these Terms, by law or in equity.

22. Termination

We reserve the right to refuse supply of the products ordered by you, terminate your Profile, terminate our contract with you and remove or edit content on the Website at our sole discretion without incurring any liability to you.

23. GST

If and when applicable, GST payable on our services or products will be set out in our invoices. By accepting these Terms you agree to pay us an amount equivalent to the GST imposed on these charges.

24. Relationship of the Parties

These Terms are not intended to create and do not create a relationship between the Parties of partnership, joint venture, or employer-employee.

25. Force Majeure

We will not be liable for any delay or failure to perform our obligations under these Terms if such delay is due to any circumstances beyond our reasonable control. If we are delayed from performing our obligations due to such a circumstance for a period of at least 2 months, we may terminate our agreement with you by giving you 5 business days’ notice in writing.

26. Notice

Any notice in connection with these Terms will be deemed to have been duly given when made in writing and delivered or sent by email, facsimile or post to the Party to whom such notice is intended to be given or to such other address, email address or facsimile number as may from time to time be notified in writing to the other Party.

27. Waiver

Any failure by a Party to insist upon strict performance by the other of any provision in these Terms will not be taken to be a waiver of any existing or future rights in relation to the provision. No waiver by us of any of these Terms shall be effective unless we expressly state it is a waiver and we communicate to you in writing.

28. Assignment

You must not assign any rights and obligations under these Terms, whether in whole or in part, without our prior written consent. We may assign our rights and obligations under these Terms at our discretion.

29. Severability

If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

30. Entire Agreement

These Terms and any document expressly referred to in them represent the entire agreement between you and us and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.

31. Jurisdiction and Applicable Law

Your use of the Website and any dispute arising out of your use of it is subject to the laws of South Australia and the Commonwealth of Australia. These Terms are governed by the laws of South  Australia and the Commonwealth of Australia and subject to the exclusive jurisdiction of the courts operating in South Australia. We make no representation that the Website complies with the laws (including intellectual property laws) of any country outside Australia. If you access the Website from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the Website.

For any questions or notice, please contact us at:

Allow Access Pty Ltd
t/a Allow Access (ABN: 36 613 574 128)
3/59 Main North Road
Medindie Gardens SA 5081


Phone: 1300 096 260

Last update: 6 October 2016

© Copyright 2016 Allow Access Pty Ltd. All Purchases are in Australian Dollars. All prices including GST. Use of web site subject to store Terms & Conditions   

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